PARK ROAD & OLD DEAN SURGERIES
We are a well established GP Practice working from two sites,offering you a wide range of services and extended opening hours all in a friendly, welcoming environment.
We hope you will find our website user friendly with a wealth of information about our healthcare services . Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our Vision is:
“A centre of excellence delivering high quality care where
patients and staff choose to be.”
Park Road, Old Dean and Heatherside Surgery Merge
On 1st April 2018, Park Road and Old Dean Surgery will be merging with Heatherside Surgery to become
‘Park Road Group Practice’
It has been proven that working at a larger scale can help deliver the following benefits:
- Sustainability in providing services
- Economies of scale through the ability to increase the volume and type of services offered to patients
- The ability to offer increased/extended patient access
- A greater chance of successfully bidding for funding
- The ability to bulk buy and reduce costs
- The ability to share facilities and premises
- The possibility of sharing administrative work
- The potential to gain greater clinical expertise and skills
- The ability to offer greater training functions to develop a more skilled workforce
- The potential to reduce workload pressures
We remain committed to ensuring that local needs are met and the population variations will always be taken into account
How will the appointments work?
All appointments will continue to be available as at present at your current surgery
You will NOT need to travel to another site unless you choose to do so
Will this affect my named GP?
Your named GP will not change and you will continue to have access to any GP at the surgery
Will I be able to call the same number?
Yes, please continue to telephone your usual number
There are no changes to the prescription ordering service or timescales. Patients that have registered for Patient Access can also order on line.
CHANGES TO THE APPOINTMENT
To enable us to offer our patients an effective and reliable service we are introducing a new triage system
When you call the surgery, the receptionist will ask you to give some basic information about the reason for your call
Please do not be offended by this, it is to help the doctors prioritise medical need.
If you do not want to give this information please say that it is personal
Due to the rising demand and pressures at A&E departments, Park Road Surgery are working with Surrey Heath CCG to try to reduce unnecessary attendances: Click here to find out more
Register at the surgery today for the Online Services
You can now:
You can collect a form for online registration at reception. (with photo ID)It's very important that only genuine patients are granted internet access. The best way we can ensure this is to see photographic ID.
If you need any extra assistance during this change, please let us know and we will be happy to help
Click here for online services Patient Access
(Site updated 10/04/2018)